How We Get It Right
Delivering Customer Engagement is complex and takes commitment. It requires a deep and evolving understanding of your consumer, actionable insights, next generation platforms and experiences.
“We know loyal customers spend more money, contribute to organic customer acquisition and supply data and insights that help us make better decisions. Our focus is on growing these types of engagements—the benefits are too great to pass up.”
15+ years experience in consulting
500+ personality-based segmentations™ across every major industry
We have unmatched experience and expertise in discovering unique insights about your best customers and their demand behaviors.
250+ next-generation commerce implementations
400+ technology experts
We design, build and optimize commerce and content environments to drive conversions throughout the cross-channel ecosystem.
150+ product launches in more than 30 countries
600+ web and mobile solutions
We create targeted and personalized experiences based on attitudes, buying habits, life stages and specific moments across the customer journey.
We help the world’s leading brands create engagement with their customers and accelerate growth. Our case studies are blinded because the work we do for our clients sits at the heart of their competitive advantage and we respect the need for their confidentiality.
Unlocking competitive Business Advantages
The world’s leading software manufacturer partnered with us to propel the most successful software launch in history by using knowledge and insights about its current customers to create a next-generation marketing strategy.
Shifting Communication Strategies to Engagement Strategies
We helped a leading investment services firm grow its business by evolving from a product- and channel-centric marketing approach to a customer-centric experience.
Uncovering market opportunities through insights
A global apparel and footwear corporation grew multiple brands by uncovering key insights about important customer segments and the drivers behind their behavior in fashion, style and self‑expression.
Establishing Cross-Channel Engagement
A global technology company seized the #1 position in worldwide PC market share through cutting-edge design, customer insights and a reimagined online commerce experience across connected devices.
Driving Next-Generation Physician Engagement
An international pharmaceutical company achieved greater physician engagement and increased ‘intent to prescribe’ through designing a suite of adaptable and scalable salesforce enablement tools.
Reprioritizing Your Customer Through Personalized Brand Experiences
To reprioritize 40 million customers using 7 trillion data points per day, we created an engagement engine to deliver real-time tailored tips, news and incentives to gamers worldwide.
“Reducing your customer defection rate by 5% can increase your profitability by 25 to 125%.”
Case Study: Technology and Telecommunications
The Blueprint For Success
For the world’s largest computer manufacturer, we used insights from 5 countries and over 4000 customers to develop the ultimate cross-channel shopping experience, including 3D demos, a responsive mobile design and a personalized product recommendation tool that drove deeper engagement with customers and higher conversion rates.